What is the Future of BPO industry in India?

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In light of new policies to be adopted by US under Trump and global scenario of BREXIT, how BPO industry will be impacted and what are the Future job prospect in it.

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Posted by Guest (Questions: 39, Answers: 1)
Asked on 2017-02-03 11:28 pm
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BPO industry is growing and future is optimistic, but there are certain challenges that need to be handled. Trump and new US policies may not impact BPO industry since all BPO offices are located in India and they cannot replace them immediately with local workforce. Real threats are Automation and Philippines outsourcing (BPO) industry.In coming years more and more companies will focus on automating their process and thus reducing outsourcing jobs.Also Philippines is giving tough competition with low cost and skilled labour force. India still a dominant player but it needs to work on training and cost effectiveness to remain top in this market.
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Posted by Guest (Questions: 0, Answers: 27)
Answered on 2017-02-05 8:13 pm
The low cost rivals like Philippines can tap into the advantage that India hitherto had.India has to work on cost effectivness for retain its market.
(Guest at 2017-02-06 1:20 pm)
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